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Customer Protection

Refund Policy

Last updated: October 17, 2026 • Effective date: October 17, 2026

1. Eligibility Criteria

For refund requests, contact support with your order ID or the email address used at checkout. Requests are reviewed based on your purchase details and the applicable refund requirements.

  • Applicable to All Plans: You can contact support about refunds for all subscription tiers (Pro Monthly, Pro 3-Month) and one-time purchases (Lifetime Pass, Lifetime All-Access).

2. Payment Processor & Merchant of Record

Because all orders are billed by our authorized Merchant of Record, Lemon Squeezy, LLC, refunds are issued directly through Lemon Squeezy to your original method of payment (Visa, Mastercard, American Express, Apple Pay, Google Pay, or PayPal).

3. Processing Timeframe

Once our team approves your refund request:

  • Our team will confirm the outcome of your request and process any approved refund through Lemon Squeezy.
  • Funds typically reflect back in your bank account or card balance within 3 to 5 business days depending on your card issuer.
  • Upon refund issuance, Pro entitlement features are revoked on your CitizenshipPrep account.

4. How to Request a Refund

To initiate a refund, please send an email to our dedicated support inbox with your purchase details:

Helpful info to include: Order ID or the email address used at checkout.